At Gulmohar, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, we offer an exchange and refund policy under the following terms:
Exchange Policy
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Products can be exchanged within 7 days of delivery.
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Items must be unused, unwashed, and in their original packaging with tags.
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Exchange is subject to availability of the required size or design.
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Customer will be responsible for return shipping charges unless the product delivered was incorrect or damaged.
Refund Policy
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Refunds are only applicable if:
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You received a wrong item.
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You received a damaged or defective product.
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Refund requests must be made within 7 days of delivery.
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Refunds will be processed through the original payment method within 7–10 working days after the returned item is inspected and approved.
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Delivery charges are non-refundable.
Non-Returnable Items
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Sale and discounted items cannot be returned or refunded.
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Accessories (jewelry, scarves, etc.) are not eligible for exchange or refund due to hygiene reasons.
Process
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To request an exchange or refund, contact us with your order details.
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Our team will guide you through the return process.
Contact Us
Email: gulmoharofficial.pk@gmail.com
Phone: +92 328 0145184